Type: Part-time contract Hours: ~20–25 hours/week Compensation: $22–$30/hour, depending on experience Location: Remote

About Face Card

Face Card is an AI-native financial platform for creative freelancers and the agencies that book them. We're Slauson & Co. and Techstars-backed (powered by J.P. Morgan) and building the back-office layer invoicing, Instant Pay, and payments that the creative economy actually deserves.

The Role

You'll be the human behind Face Card support — the person our users reach when they have a question about an invoice, a payment, or how something works. You'll resolve issues, spot patterns, and help make sure every interaction sounds like Face Card: clear, warm, and never robotic.

What You'll Do

• [ ] Respond to customer questions across email and Instagram
• [ ] Help users troubleshoot invoicing, Instant Pay, and account issues
• [ ] Escalate bugs and product gaps to the engineering and product team with clear, useful detail
• [ ] Keep our help docs and FAQs accurate and up to date
• [ ] Flag recurring issues and user feedback so we can fix root causes, not just symptoms
• [ ] Help maintain a consistent Face Card voice — casual, culture-tapped, and professional when it counts

What We're Looking For

• 1+ years in customer support, success, or a similar customer-facing role (fintech or SaaS a plus)
• Excellent written communication, you can be clear and friendly in the same sentence
• Genuine comfort with our audience: creatives, models, and agencies
• Calm, organized, and reliable when handling money-related questions
• Bonus: experience with support tooling, or roots in the creative / fashion / creator community

Schedule

~20–25 hours/week, with flexibility on exact hours. Some coverage during standard U.S. business hours preferred.